Sales Policy for Greenbina

At Greenbina, we are dedicated to providing high-quality beauty and wellness products to our customers. Below are the key points of our sales policy to ensure a smooth and satisfying shopping experience.

1. Product Availability

We strive to keep our inventory up to date. However, in the event that an item is out of stock or unavailable after your order is placed, we will notify you as soon as possible and offer either a replacement product, backorder option, or a full refund.

2. Pricing

  • All prices listed on our website are in U.S. Dollars (USD) and are subject to change without notice.
  • Prices include applicable sales taxes where required, but shipping fees are not included unless otherwise stated (e.g., on special promotions or free shipping offers).
  • Promotional discounts or coupon codes can be applied during checkout. Please note that discounts cannot be applied to previous orders.

3. Payment

We accept a variety of payment methods, including:

  • Credit/Debit Cards: Visa, MasterCard, American Express, Discover
  • PayPal
  • Apple Pay and other online payment services

All payments are processed securely through third-party payment processors. By making a purchase, you confirm that the payment details provided are accurate and valid.

4. Order Confirmation

Once your order is successfully placed, you will receive an order confirmation email. This email will include your order details, payment confirmation, and an estimated delivery date. Please review your order carefully to ensure accuracy.

5. Shipping and Delivery

  • We offer standard and expedited shipping options to most locations.
  • Shipping times vary based on your location and selected shipping method. Orders are typically processed and shipped within 1-2 business days.
  • Delivery times depend on the courier service and the destination, but you will receive tracking information once your order is shipped.
  • Shipping fees will be calculated at checkout based on your selected shipping method and destination.

6. Order Modifications and Cancellations

Once an order is placed, it is typically processed immediately to ensure fast shipping. If you wish to modify or cancel your order, please contact our customer service team at [email protected] within 24 hours of placing the order. We will do our best to accommodate your request, but we cannot guarantee changes after processing has started.

7. Returns and Refunds

  • Our 30-day return policy allows you to return eligible items within 30 days of receiving your order. Please refer to our Return Policy for full details.
  • Refunds will be processed to your original payment method once your return is received and inspected. Depending on your bank, refunds may take up to 5-10 business days to appear in your account.
  • Non-returnable items include opened skincare products, personalized items, and gift cards.

8. Discounts and Promotions

  • Discount Codes: Promotional codes must be entered during the checkout process and cannot be applied to previous purchases.
  • Sales and Promotions: Greenbina may run seasonal sales, promotions, or special offers. These offers may have specific terms and conditions, such as expiration dates or product exclusions. Please review the terms of each promotion carefully.

9. International Orders

Currently, we only ship to U.S. addresses and certain international locations. If you are located outside of the United States and would like to inquire about shipping, please contact our customer service team for more information.

10. Errors and Omissions

While we make every effort to ensure that all product details, prices, and descriptions are accurate, we cannot guarantee that errors or omissions will not occur. In the event of an error, we will correct the issue as quickly as possible and notify affected customers if necessary. We reserve the right to cancel any orders affected by pricing or product errors.

11. Customer Service

If you have any questions about your order, payment, or need assistance, feel free to reach out to us:

Effective Date: November 23, 2024