Return Policy for Greenbina

At Greenbina, we want you to be completely satisfied with your purchase. If you are not happy with your order, we offer a straightforward return process. Please review the following guidelines for returns:

1. Return Eligibility

  • Timeframe: You can return eligible items within 30 days of receiving your order.
  • Condition of Items: To be eligible for a return, items must be in new, unused condition, in their original packaging, and with all original tags or seals intact.
  • Non-Returnable Items: Certain products, for hygiene and safety reasons, are non-returnable, including:
    • Opened skincare products or beauty devices
    • Personalized items
    • Gift cards and downloadable content

2. How to Initiate a Return

To return an item, follow these simple steps:

  1. Contact Customer Service:
    Reach out to us via email at [email protected] or phone at (202) 726-5444 within 30 days of receiving your order. Please provide your order number and the reason for the return.

  2. Return Authorization:
    Our customer support team will guide you through the return process and provide a Return Authorization (RA) number if your item is eligible for return.

  3. Prepare the Item for Return:
    Pack the item securely in its original packaging (if possible). Include a copy of your Return Authorization number and proof of purchase (such as the order confirmation or receipt).

  4. Ship the Item Back:
    Return the item to the following address:
    Greenbina Returns
    1734 Webster St NW
    Washington, D.C. 20011
    You are responsible for return shipping costs unless the item is defective or was sent in error.

3. Refunds

  • Processing Time: Once your return is received and inspected, we will process your refund. Please allow 5-7 business days for us to complete the return process.
  • Refund Method: Refunds will be issued to your original payment method. Depending on your bank or payment provider, it may take an additional 5-10 business days for the refund to appear in your account.
  • Partial Refunds: If an item is returned in a used or damaged condition, or if the original packaging is missing, a partial refund may be issued.

4. Exchanges

We do not offer direct exchanges. If you wish to exchange an item for a different product or size, we recommend returning the original item and placing a new order for the desired product.

5. Damaged or Defective Items

If you receive a damaged or defective product, please contact us within 7 days of receiving your order. We will arrange for a replacement or issue a full refund, including return shipping costs if applicable.

  • How to Report a Damaged Item:
    • Take photos of the damaged item and packaging.
    • Contact us immediately with the photos and order details so we can resolve the issue as quickly as possible.

6. Non-Returnable Items

The following items are non-returnable:

  • Opened beauty products (for hygiene and safety reasons).
  • Personalized or custom products.
  • Gift cards and digital downloads.

7. Shipping and Return Costs

  • Return Shipping: Unless the product is defective or was sent in error, return shipping costs are the responsibility of the customer.
  • Shipping Fees: Original shipping charges are non-refundable unless the return is due to an error on our part.

8. Contact Us

If you have any questions or need assistance with a return, please don’t hesitate to reach out:

  • Email: [email protected]
  • Phone: (202) 726-5444
  • Address: 1734 Webster St NW, Washington, D.C. 20011

Effective Date: November 23, 2024